Complaints Procedure

All levels of complaints are taken seriously by Drapers' Multi-Academy Trust and the schools involved.

If you are considering making a complaint, there are both formal and informal processes, depending on the severity and nature of the complaint. 

We would encourage anyone making a complaint to in the first instance follow the informal route, by raising your concern with your childs Form Tutor or a member of the Senior Leadership Team at the Academy, as outlined in the Complaints Policy.

If you wish to make a formal complaint, this should be made in writing to the Principal. The Principal will then follow the procedures as laid out in the Complaints Policy.

DMAT - Complaints Policy

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