All levels of complaints are taken seriously by Drapers' Multi-Academy Trust and the schools involved.
If you are considering making a complaint, there are both formal and informal processes, depending on the severity and nature of the complaint.
We would encourage anyone making a complaint to in the first instance follow the informal route, by raising your concern with your child’s Class Teacher or a member of the Senior Leadership Team at the school, as outlined in the Complaints Policy.
If you wish to make a formal complaint, this should be made in writing to the Principal. The Principal will then follow the procedures as laid out in the Complaints Policy.